1. Reservations & Rental Policies

1.1. Tentative reservations will be held for up to 3 calendar days pending receipt of the security deposit. If the deposit is not received within this timeframe, the requested date will automatically become available to other clients.

1.2. All bookings are officially confirmed once the deposit has been received.

1.3. The remaining balance must be paid in full no later than 7 days prior to the event date. At that time, the final guest count, selected theme, and any additional add-ons or services will be confirmed. No modifications may be made after this deadline.

1.4. Pricing includes complete decorative setup and next-day pickup of all rental items. Delivery fees are calculated separately based on travel distance.

1.5. Standard rentals are for one overnight stay. Additional nights may be arranged in advance and are subject to availability.

1.6. Rental equipment may not be used outdoors unless prior written approval has been granted.

1.7. We make every effort to arrive at the scheduled setup and pickup times. However, delays caused by traffic, accidents, road closures, or unforeseen circumstances may occasionally occur. Should this happen, we will communicate with you as quickly as possible.

1.8. All prices are subject to change without prior notice. However, confirmed pricing provided at the time of booking will always be honored.

2. Cancellation & Rescheduling Policy

2.1. Reservations may be rescheduled up to 14 days prior to the original event date, subject to availability and theme availability.

2.2. Cancellations made more than 14 days before the event will result in forfeiture of the security deposit.

2.3. Cancellations made within 14 days of the scheduled event date will incur a charge equal to 50% of the total booking amount.

2.4. No refunds will be issued for guest cancellations made within 4 days of the event date.

2.5. Any delivery or pickup changes requested within 48 hours of the event will incur an additional $50 adjustment fee.

3. Setup & Space Requirements

3.1. The client must be present at the agreed-upon times for both setup and pickup.

3.2. The client is responsible for ensuring that adequate indoor space is available for installation. Each tipi and mattress requires approximately 50” x 75” of space for safe and comfortable setup.

3.3. No partial or full refunds will be issued if the designated area is insufficient for installation.

3.4. The setup area must be clean, empty, and free of furniture before our arrival. We are not responsible for moving furniture or preparing the space. Delays caused by an unprepared area may result in an additional $40 waiting fee.

3.5. The client assumes full responsibility for all rental items and décor while they are under their care.

4. Damages, Stains & Missing Items

4.1. Any damage, excessive staining, or loss of rental items will result in additional replacement or cleaning charges.

4.2. Replacement and cleaning fees for damaged, stained, or missing items are as follows:

• Duvet Cover — $15

• Blanket — $12

• Decorative Cushion — $10

• Bedding Stain Cleaning Fee — $15

• Decorative Lights — $20

• Garland — $15

• Mattress — $100

• Night Light — $7

• Pillow — $10

• Tipi Frame — $40

• Tipi Tent — $60

• Decorative Tray — $25

• Small Plush Toy — $20

• Large Plush Toy — $100

• Large Picture Frame — $20

• Small Frame — $5

• Picnic Table — $50

• Glass lanterns — $10

   

4.3. To help prevent damage and accidents, food and beverages are not permitted inside the tipis. Nail polish must be completely dry before entering the setup area, and makeup should be removed before bedtime.

4.4. Smoking is strictly prohibited near or around any rental equipment or decorative items. If smoke odor is detected, professional cleaning charges will apply.

4.5. Pets must be kept away from all rental equipment and decorative items at all times.

5. Child Safety & Liability

5.1. Children must be supervised by a responsible adult at all times throughout the event.

5.2. We are not responsible for any accidents, injuries, or incidents that may occur during the celebration.

5.3. We are not liable for any damage to the client’s property or personal belongings during the event.

5.4. The client is responsible for ensuring that all guests are aware of and comply with these Terms & Conditions.

6. Allergies & Hygiene

6.1. Please notify us in advance of any allergies related to fabrics, detergents, or materials so we may discuss suitable accommodations.

6.2. We are not responsible for allergic reactions related to food, decorative products, fabrics, or bedding materials.

6.3. All rental items are professionally cleaned and sanitized following strict hygiene and care standards.